Returns & Refund Policy

Due to the perishable nature of our premium seafood, we cannot accept returns on fresh or frozen products once they have been delivered. If your order arrives damaged or fails to meet our quality standards, please contact us within 24 hours for a full replacement or credit.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, immediately check your seafood for temperature integrity and quality to ensure it meets your expectations.

• 2.
  Document Issues

  If there is a concern, take clear photographs of the product and the packaging, including the delivery label.

• 3.
  Contact Support

  Email our concierge team at [email protected] within 24 hours of receipt with your order number and photos.

• 4.
  Resolution

  Our team will review your claim and process a refund to your original payment method or arrange a priority replacement shipment.